Last updated: October 16, 2026. These Terms and Conditions govern your use of prolificaudio.com and any purchase you make from Prolific Audio. By placing an order or using this site, you agree to these terms.
1. About our products
Prolific Audio designs and manufactures custom-fit, plug-and-play radio kits and related car-audio products. Most items are built to order and configured to your vehicle’s year, make, model, sub-model, and options. Because each kit is made for a specific vehicle, providing accurate vehicle information at checkout is your responsibility.
2. Orders and pricing
All prices are listed in U.S. dollars and may change at any time. We reserve the right to refuse or cancel any order, including orders where pricing or product information was listed in error. Placing an order is an offer to purchase; your order is accepted when we begin processing it.
3. Payment
Payment is processed securely at checkout through our payment providers. You agree that you are authorized to use the payment method provided and that the billing information you supply is accurate.
3a. Payment and disputes
By placing an order you agree to these terms, including the return, warranty, and shipping policies in these terms. If you have a problem with an order, contact us first; we respond within 2 business days and resolve most issues directly. Chargebacks filed to bypass the return or warranty policy, or after a product has been delivered and accepted, will be contested with our order, delivery, and communication records, and we may decline future orders from a customer with an unresolved chargeback.
4. Shipping and delivery
We currently ship within the United States, typically via UPS or USPS and occasionally FedEx. Because many products are made to order, handling times vary with current production demand. If an item is back-ordered, contact us and we will provide an expected ship date. Prolific Audio is not responsible for carrier delays once a package has shipped.
Some items may be backordered. If a backordered item has not shipped within 20 days of your order, you may cancel it for a full refund.
5. Returns
- Request a return within 15 days of delivery. Contact us first. Every return needs our written authorization before anything ships back.
- Returned items must be unopened and unused, in their original sealed packaging. Ship them within 7 days of approval.
- Custom-configured kits are not returnable.
- Approved returns carry a 20% restocking fee, and you pay the return shipping.
- Defective items are handled under Sections 6 and 6a, with no restocking fee.
- Dealer purchases are final sale. See the Return and Refund page.
- Refunds go to your original payment method within 7 business days after we inspect the return.
6. Warranty
Every product we sell is covered by its manufacturer’s warranty, under that manufacturer’s terms. That includes the Sony head units in our kits and the VIOFO dash cams and accessories. We are an authorized VIOFO dealer.
Warranty handled here. You bring your claim to us, not to the manufacturer. In most cases we work the claim with the manufacturer for you. When the manufacturer requires the item to go directly to them, we tell you up front, give you everything you need, and stay on the claim with you until it is resolved.
U.S.-based support. Real people here in the U.S. help with setup, installation, and troubleshooting. Kits bought from us include lifetime installation support.
We do not give a separate written warranty of our own. To the extent permitted by law, we disclaim all implied warranties, including merchantability and fitness for a particular purpose. Some states do not allow this, so it may not apply to you.
6a. Warranty claims: how it works
- When: any time within the manufacturer’s coverage period.
- What to send us: your order number, photos or video of the problem, and a short description. Email [email protected] or call (618) 222-2281.
- We confirm the defect. We troubleshoot with you first, because many problems turn out to be settings or wiring. If the item is defective, we issue a return authorization (RMA) number and tell you where it goes.
- Where it ships: in most cases, to us, and we handle the manufacturer. In some cases we may have you ship directly to the manufacturer, usually because the manufacturer requires it. We give you the address and RMA details and still manage the claim with you.
- Replacement or repair: the manufacturer decides. We ship it to you, or the manufacturer ships it directly, depending on the claim.
Shipping on claims. When we confirm a straight product defect within the first 30 days after delivery, we pay shipping both ways. For other problems, and after 30 days, who pays shipping depends on the problem and the manufacturer’s terms, and we tell you before anything ships.
Not covered:
- misuse, accidents, or neglect
- improper installation
- modification of the product or the supplied components
- water or physical damage the manufacturer does not cover
- consumables such as memory cards, beyond the manufacturer’s own terms
- products not bought from Prolific Audio
7. Intellectual property
All content on this site — including text, images, product designs, logos, and graphics — is the property of Prolific Audio and may not be copied, reproduced, or used without written permission.
8. Limitation of liability
To the fullest extent permitted by law, Prolific Audio is not liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our total liability for any claim is limited to the amount you paid for the product at issue. Professional installation by a qualified technician is recommended.
9. Governing law
These terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law provisions.
10. Changes to these terms
We may update these Terms and Conditions from time to time. The version posted on this page is the current version and applies to all orders placed after its posting date.
11. Contact us
Questions about these terms? Reach us at [email protected] or (618) 222-2281.