Return and Refund Policy
Returns
Request a return within 15 days of delivery. Every return needs our written authorization first. Items must be unopened and unused, in their original sealed packaging, and must ship within 7 days of approval. Approved returns carry a 20% restocking fee, and you pay the return shipping. Custom-configured kits are not returnable.
Refunds
Refunds go to your original payment method within 7 business days after we inspect the return.
Defective items
Contact us right away. There is no restocking fee. We troubleshoot with you, confirm the defect, and issue an RMA number. In most cases the item ships to us and we handle the manufacturer; if the manufacturer requires it to go directly to them, we tell you up front and stay on the claim with you. When we confirm a straight product defect within the first 30 days after delivery, we pay shipping both ways. For other problems, and after 30 days, who pays shipping depends on the problem and the manufacturer’s terms, and we tell you before anything ships. Full steps are in Terms and Conditions, Section 6a.
Backorders
If a backordered item has not shipped within 20 days of your order, you may cancel it for a full refund.
Non-returnable items
- Custom kits or parts manufactured to order
- Items damaged due to improper installation or modification
- Items returned without authorization
- Custom-configured kits
Dealers
Dealer purchases are final sale and are not returnable. Defective items follow the warranty claim steps in Terms and Conditions, Section 6a. Replacements and dealer orders ship under the dealer shipping rule (free at $500 or more, $19.95 flat below that).
Questions: [email protected] ยท (618) 222-2281